Out of Warranty Repair Form

Note: Mandatory fields are marked with an asterisk ( * ).

Contact Information

Work Order Number :
    Type Phone Number Here
    Example: (xxx-xxx-xxxx)
Company Name :
    
   
Contact: 
 *  
E-mail Address: 
 *   
Home Phone 1:
  *   
Work Phone 2:
  
Fax:
     

Return Shipping Address

Address: 
*
 
City: 
*
 
State/Province:
*
 
ZIP/Postal Code: 
*
  

Mailing Address

Address: 
*
  
City: 
*
  
State/Province: 
*
  
ZIP/Postal Code: 
 *   

Mosquito Magnet Details

Number of Machines    

Machine Type / Diagnostic Charge

(Applied to Repairs)

 

  
Note:   If you need help identifying your machine, please click here to see a picture of all the machines.      

Problem Description

 *  

 

Serial Numbers of Machine(s): 

 

*

 

  

Diagnostic / Repair Procedure

Once this form has been completed in its entirety, you will come to a page that will have a shipping label for you to print out. To keep your costs as low as possible we have offered a FREE RETURN SHIPPING program* .
The next step will be to box up the head of your unit (excluding the stand, base and tank) and send it via UPS or FedEx, whichever is closer and more convenient for you. Your Work Order number will be your phone number. Once you have submitted this Repair Request an electronic Support Ticket number will also be created for your machine. You can use your Support Ticket number to check the status of your unit online. We will be shipping FedEx upon completion of your machine's repair.

If you are sending a Commercial Pro and need disassembly instructions, please click here.

Step 1.

Upon receipt of your machine, one of our Factory Certified Technicians will check it in and transfer it to the Diagnostic Department.

Large MCT Logo

The 13 Point Diagnostic Check could potentially return your machine to factory specifications, which would mean no additional repairs / replacement parts would be necessary. Any repair / replacement parts that are necessary will be in addition to the diagnostic charge

If repairs / replacement parts are necessary we are moving into Step 2 of the diagnostic process.

Step 2.

Once we get to this stage of the repairs, you have two options on how we can proceed. Both options have the same results and the same costs, the only difference is how soon you need your Mosquito Magnet returned to you. Once we receive your approval for the necessary repairs, your diagnostic charge will be applied towards the repair total. This will be explained to you by the technician you will be speaking to.

Option 1 (Fast Track Option):

Using this option, it is guaranteed to be the fastest of the two. With this option selected, you are Pre-Approving the technician to do up to $200 of necessary repairs to expedite the repair process. Using this option it takes on average, 10-15 days or less from the date we receive the unit, to the date we ship the unit out back to you. To help you understand this option, click here for a hypothetical situation of how your repairs might go.

We run all of our machines for a minimum of 36 hours to ensure that there is no chance of the machine going into a fault mode. Once that is completed we mark the Repair / Replacement as completed and send it to our Shipping Department which expedites it back to you.

Option 2:

This option is the exact opposite the the 1st. Upon completion of our Exclusive 13 Point Diagnostic Check, the technician is going to write up a diagnostic report. He will bring it in to the office staff, who will put it in the que to call you for authorization. This option is considerably slower, for obvious reasons, and on average takes 5-10 days longer then the Fast Track Option.

Which of these options would you like to choose?

(Fast Track)

Option 3: (optional)

new

 

 

 

We are now offering Priority Repair Service. 5 Day Turnaround! Select your machine type below. If "Multiple Machines" is selected, the Priority Repair Fee will be charged accordingly.

Click here for details

Note:  Option 1 (Fast Track) MUST be selected to take advantage of this option.

Please give my Priority Repair Service

 

Credit Card Information :

Type of Card
*
 
Card Number
*
 *
Expiration Date
*
 
Billing Address & Billing Zip Code (If Different)
*
  
Example using our address:   2384 , 95938

* Some of our customers have been requesting our PGP key.

If you would like to send your Financial Information via secure e-mail, our PGP Public Key can be found here.

If you need help with this click here.

Where did you hear about us? *

 

 
Where did you acquire your unit(s) *

Partner Number:

Additional Comments :

Optional :

 

 

 

We are constantly striving to improve our nation-wide support services.

If you could please take a moment and share your local Mosquito Abatement

District with us, (by Clicking Here) the information provided could help us suggest

the most effective Mosquito Attractant for you and other customers in your area.

I would like to receive your newsletter?

I certify that I have read, understand, and agree with the Diagnostic / Repair procedure (outlined above) and the terms outlined in the repair policy.

As an added convenience we have provided a Shipping Label that has all the

information you need to get your machine to us.

Click here to print this page
 



* (Excluding Hawaii and Alaska). Regarding Commericial Pro (1000MM) Model Only: Please DO NOT send the green housing attached to the Power Pack. It is not needed to perform your Diagnostics / Repairs. If housing is sent attached to the Power Pack your eligibility for our FREE RETURN SHIPPING program could be denied.

FREE DIAGNOSTIC: We apply the initial charge for the 13 Point Diagnostc Check to the Estimated Repair Total as long as repairs are authorized. Eligibility is based on customers approval of estimated repair.

Do not send base, stand or tank, It is not needed to perform your Diagnostics / Repairs. If the base, stand or tank is sent, your eligibility for our FREE RETURN SHIPPING program could be denied.